Privacy Policy
Who we are
Last updated: 19 October 2026
QualiTlabs is a software quality assurance and testing company. This Privacy Policy explains how we collect, use, share and protect personal information. “QualiTlabs”, “we”, “us” and “our” refer to:
- Reqolent Quality Labs Private Limited, a company registered in India, which operates the QualiTlabs brand and holds the QualiTlabs trademark in India. Registered address: [registered office address], Hyderabad, Telangana, India.
- QualiTlabs LLC, a company registered in the United States, based in Austin, Texas.
This policy applies to visitors to qualitlabs.com, people who contact us or subscribe to our updates, our business contacts, and our clients and their representatives.
Our role
- As a data controller: for information about website visitors, people who contact us, and our business contacts, QualiTlabs decides how and why that information is used. This policy describes that processing.
- As a data processor: when we deliver services, we may handle personal data that belongs to our clients, for example test data or user records in a client’s systems. We process that data only on the client’s documented instructions, under our contract and any data processing agreement (DPA) with them. The client’s own privacy policy governs that data. See section 5.
Information we collect
Personal identification information. We collect your name, email address, phone number, company name, and job title when you fill in a form on our site, subscribe to updates, or contact us. You choose whether to give us this information. If you decline, some features may not be available.
Business information and materials. Clients and prospective clients may share business information, documents and other materials with us. These remain the client’s property and are kept confidential (see section 5).
Technical information. When you visit our site we may collect technical details such as your browser type, device type, operating system, internet service provider and IP address.
Cookies. Non-essential cookies are not used unless you accept them through the consent banner shown on your first visit. You can change your choice at any time in your browser settings. Refusing cookies may stop some parts of the site from working fully.
Google Analytics. With your consent, we use Google Analytics to understand how visitors use our site, for example, which pages are viewed and how often. We use this information only to improve the site and do not combine it with information that identifies you.
How we use information and our legal bases
Purpose | Legal basis (UK/EU GDPR) |
|---|---|
Responding to your inquiries and requests | Legitimate interests; steps before entering a contract |
Delivering services to our clients | Performance of a contract |
Sending updates or newsletters you signed up for (you can unsubscribe using the link in every email) | Consent |
Analytics cookies and Google Analytics | Consent |
Improving our website and services | Legitimate interests |
Business development with business contacts | Legitimate interests |
Meeting legal, tax and accounting obligations | Legal obligation |
Under India’s Digital Personal Data Protection Act, 2023, we process personal data on the basis of your consent or for legitimate uses permitted by the Act. Where we rely on consent, you can withdraw it at any time.
Client data we process during projects
When we test or support a client’s software, we may have access to personal data held in the client’s systems. For that data:
- We act only on the client’s documented instructions and use it only to deliver the agreed services.
- It remains the client’s property. We do not disclose it to anyone without the client’s written permission, except where the law requires.
- Access is limited to the named team members working on that client, using individual accounts.
- Wherever possible, data stays in the client’s own systems and environments rather than on our devices.
- At the end of an engagement, we return or delete client data as the contract specifies, and we ask the client to remove our team’s access.
- We sign the client’s data processing agreement (DPA) on request, or provide our own.
Sharing and service providers
We do not sell, trade, or rent your personal information.
We share information only with service providers that help us run our business, and only as much as they need. These include:
- Google Workspace, for email, documents, and collaboration
- Google Analytics, for website analytics, with your consent
- Our website hosting provider
These providers process data on our behalf under their own security and confidentiality commitments. We may also disclose information if the law requires it, or to protect our rights or the safety of others.
International data transfers
Our teams are based in India and the United States, and our service providers may process data in other countries. As a result, your information may be accessed or stored outside the country where you live.
When we receive personal data from the United Kingdom or European Economic Area, we protect it with appropriate safeguards. These include the UK International Data Transfer Agreement or Addendum, or the European Commission’s Standard Contractual Clauses, in our client contracts where required.
How long we keep data
We keep personal information only as long as we need it for the purposes above.
Information | How long we keep it |
|---|---|
Inquiries and contact form submissions | 2 years from our last contact, unless they lead to a contract |
Newsletter subscriptions | Until you unsubscribe |
Client contract and billing records | As long as required by tax and company law (typically 8 years in India) |
Client project data | Returned or deleted at the end of the engagement, or as the contract specifies |
Google Analytics data | In line with our Google Analytics retention setting |
When information is no longer needed, we delete it or make it anonymous.
How we protect information
We use technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure. These include:
• Company-issued laptops with full-disk encryption, anti-malware protection and automatic security updates
• Individual named accounts, with multi-factor authentication on our systems and on client systems where available
• Access limited to the people who need it, reviewed regularly and removed when someone leaves or finishes a project
• Confidentiality obligations and security awareness training for all employees
Breach notification. If a personal data breach affects your information or a client’s data, we will notify the affected client or individual without undue delay, and the relevant authorities where the law requires.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Ask us to delete your information
- Object to, or ask us to restrict, how we use your information
- Receive your information in a portable format
- Withdraw your consent at any time, where we rely on consent
- Nominate another person to exercise your rights if you are unable to (India)
- Opt out of the sale or sharing of personal information (certain US states; we do not sell personal information)
To exercise any of these rights, email us at info@qualitlabs.com with your request type in the subject line. We will respond within 30 days.
You also have the right to complain to a data protection authority. In the UK, this is the Information Commissioner’s Office (ico.org.uk); in the EU, your local supervisory authority; and in India, the Data Protection Board of India. We would appreciate the chance to resolve your concern first.
Children
Our website and services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us, and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. For significant changes, we will notify clients and subscribers by email or with a notice on our website.
Contact us
For any question about this policy or how we handle your information, contact:
Privacy contact: Kishore Ravi, CEO, Reqolent Quality Labs Private Limited (QualiTlabs)
QualiTlabs, 14th floor, West Block, VSD Tech Park, Financial District, Gachibowli, Hyderabad, Telangana, India – 500032
Email: info@qualitlabs.com
We will acknowledge your message promptly and respond within 30 days.